Testimonials: Humana customer service continues to excel

At a time when employees are expected to become more engaged health care consumers and take ownership of their health and their health care, Humana’s BHCG-dedicated service unit is a valuable asset. It is reassuring for employers and their brokers to know the unit stands ready to assist employees with exemplary customer service. Read More

 


 

Driving Health Care Costs to the Midwest Average
From the Executive Director
by Dianne Kiehl

A recent study shows that the Business Health Care Group has made major inroads toward accomplishing a goal that served as the impetus for its formation in 2003. At that time, a group of CEOs from major corporations in southeast Wisconsin gathered to discuss the issue of health care costs in the area being substantially above the Midwest average. They realized that this disparity in costs was a significant issue when it came to the economic viability of southeast Wisconsin.

How could employers maintain or grow employment in this region when an increasing portion of their revenues were going toward health plan expenses? The Business Health Care Group arose from these initial discussions as a partnership of employers determined to use their collective voice and purchasing power to drive the costs of health care in southeast Wisconsin to the Midwest average or below. Read More

 


How Are We Doing?
Measuring our successes
  • BHCG membership continued to grow in 2009 Read More
  • Substantial progress reported on key BHCG goal Read More
  • Humana service unit exceeded all its 2009 performance goals

Did You Know…?
  • A New BHCG employee communication solution has been launched Read More
  • Humana.com – Continuous Enhancements Read More
  • Support materials motivate employees to watch “A Buyer’s Guide to Health Care” education modules Read More

Employers Share Consumer-Driven Strategies

What could be more timely than the topic of engaging employees through effective consumer-driven health care programs? Recently, Mark Sabljak, publisher of The Business Journal Serving Greater Milwaukee, sat down with employers and representatives of Humana and the Business Health Care Group (BHCG) to discuss their experiences and insight into consumer-driven strategies. Highlights of the discussion were published in the January 29 edition of The Business Journal.  Read More